HeyHomeCare is an AI voice & SMS agent for home-care agencies. It handles caregiver call-outs, swaps, schedule questions, and after-hours calls — and only loops in humans when it actually matters.
Every “running late,” every “can someone cover,” every “what's the address” — by 9 AM the inbox is a wall of caregiver pings. The work that matters waits.
HeyHomeCare answers texts and calls 24/7 — handling the requests that flood your coordinators today, and escalating only what needs a human.
Caregivers text the same number they always have. The agent reads context, asks the right follow-up, and responds in seconds — in plain English or Spanish.
The same agent picks up your main line after hours and overflow during the day. Sounds human, takes the brief, and books the next step.
It doesn't just chat — it actually moves the work forward in your scheduling and EVV tools so coordinators inherit decisions, not tickets.
Your team opens HeyHomeCare in the morning and sees what was resolved overnight, what's still routing, and the few items that actually need a human. No more reading every thread.
We bring our integrations, your team brings your playbook. Most agencies are routing real traffic by day 9.
Plug in AxisCare, WellSky, HHAeXchange, Sandata, or your custom system. We pull schedule, roster, and care-plan data — read-only until you say go.
We import your SOPs — coverage rules, escalation paths, voice and tone. Your ops lead reviews and approves every workflow before it goes live.
Forward your main line. The agent picks up texts and calls; humans see a single inbox of what mattered. Hand back to staff anytime, on any thread.
We used to lose two hours every morning chasing call-outs. Now the schedule is solved before our coordinators have their coffee — and our caregivers actually feel heard at 6 AM.
We'll walk through your stack, your morning, and the specific workflows we'd take off your coordinators' plates. No demo theater — just your real data, our real agent.