An AI first line. Your people behind it.

Agencies that look for a new after-hours provider tend to give the same reasons: the provider is at capacity, quality varies from operator to operator, everything gets escalated, and skilled shifts get offered to the wrong people. An AI first call answers each of those for the agencies you already serve:

• Capacity. The AI answers every call and text first, so your operators spend their time on the calls that need a person.
• Consistency. Each agency’s business rules run the same way every time, and an RN or LPN shift is never offered to a caregiver without that license.
• Fewer escalations. The AI resolves what the agency’s rules allow and escalates the rest with the facts attached.
• A record. Each agency opens to its own record of the night: every call-off, clock-in and inquiry, with who was told.

1. Each agency gets its own workspace
   Its own HeyHomeCare number (the agency forwards or ports its line), its own business rules and its own records. Nothing is shared between agencies.
2. The agency’s business rules are set
   With the agency: who decides on call-offs, how missed clock-ins are chased, where new clients and emergencies go.
3. Your operators are the on-call floor
   The agency lists your operators as the people who take live transfers and approvals. Its own on-call manager still hears what its business rules say they should.
4. The AI takes the first call
   Every call and text is answered by the AI, which resolves what the business rules allow and transfers the rest to your operators with the facts attached. Emergencies go to a person at once.
5. Each agency gets its morning record
   Every call-off, missed clock-in and new-client inquiry is on that agency’s record, with what was sent and who was told.

Built today

• A separate workspace for each agency: its own number, business rules and records.
• The AI answers every call and text first, for every agency.
• Live transfers and call-off approvals go to the people each agency lists.
• Your team can be added to each agency’s workspace, one by one, and pick the agency after signing in.
• An AxisCare connection for each agency on AxisCare. See the AxisCare integration.

• Answering services with home care, home health or hospice agencies among their clients.
• On-call companies and outsourced schedulers that carry agencies’ after-hours phones.
• Nurse triage lines that want scheduling calls like call-offs handled while their nurses stay on clinical calls.

Provider arrangements are scoped with sales, including agency workspaces, usage and connection requirements. See what the plan includes, and how providers like yours compare on the 10 best after-hours home care solutions.

Related pages

• Best home care answering service: human, AI and hybrid
• After-hours answering that resolves calls
• AxisCare integration
• Security and HIPAA