HeyHomeCare for Axxess: AI voice & SMS for mixed clinical and non-medical agencies.

Axxess is built for skilled care — its OASIS-E, PDGM, and hospice CAHPS workflows are among the strongest in the industry. What it doesn’t do is field the phone when a clinician’s visit falls through, or when a non-medical aide calls out at dawn. That inbound still lands on a coordinator.

HeyHomeCare is the AI voice and SMS layer that handles it. For mixed-service Axxess agencies — home health alongside hospice and non-medical home care — it’s especially useful, because it consolidates staff inbound across every module into a single agent instead of a phone tree per service line.

• Clinician and caregiver call-outs across home health and home care
• Coverage-gap routing when a scheduled visit is at risk
• Missed clock-in chasing before the visit window closes
• Routine schedule and PTO questions, answered without a coordinator
• Escalation to the right on-call lead — clinical or operational — with context

Axxess is a multi-product suite, and our integration depth follows the module. We’re honest about which is which so you know exactly what you’re getting.

• Home Care — native APIBidirectional, real-time sync of caregiver records, shifts, and time-off. The agent reads the live schedule and writes outcomes back automatically.
• Home Health — webhookEvent-driven integration: Axxess pushes schedule and assignment changes to HeyHomeCare. Covers the core inbound use cases with light configuration.
• Staff rosterClinicians and caregivers synced so the agent recognizes every caller and knows who is eligible to cover.
• Interaction notesCalls and texts logged against the relevant record so coordinators see outcomes inside Axxess.

Home Care connects with a single API key. Home Health adds a short webhook configuration step. We sequence multi-module agencies one module at a time so nothing is disrupted.

1. Connect Axxess Home Care
   Paste your Axxess API credentials. They’re encrypted at rest with AES-256-GCM. Roster and schedule sync starts immediately.
2. Configure Home Health webhooks
   If you run Home Health, we set up event webhooks so Axxess pushes schedule and assignment changes to the agent. This is the step that adds a few days.
3. Provision your line and routing
   Spin up or port your staff line, then map which situations the agent owns and which escalate to your clinical or operational on-call.
4. Go live, module by module
   Turn it on for Home Care first, validate, then add Home Health. Most agencies are fully live within a week.

HeyHomeCare is priced per active caregiver per month — and that price does not change with the number of Axxess modules you run. A mixed home health, hospice, and home care agency pays on roster size, not module count.

There are no setup fees and no per-minute charges, so call volume during a tough week never produces a surprise bill.

Axxess agencies handle clinical PHI, and the controls reflect that. Agreements and security review are deployment gates for production PHI.

• Customer BAA and required subprocessor agreements before production PHI
• AES-256-GCM encryption for all stored integration credentials
• PHI redaction on every log line — credentials are never logged in plaintext
• HIPAA-aligned, audit-ready security controls
• Tenant isolation — your Axxess data is scoped to your agency only

If you’re still deciding whether Axxess is the right backbone, we keep honest, side-by-side comparisons:

• Axxess vs AxisCare — clinical power or non-medical focus?
• Axxess vs AlayaCare — clinical compliance or modern cloud?