Home/Integrations/Axxess
Integration · AxxessUpdated September 20266-minute read

HeyHomeCare for Axxess agencies: AI voice & SMS, by forwarding today.

HeyHomeCare is not connected to Axxess today — not Axxess Home Care, and not Axxess Home Health. It can still answer your after-hours line by forwarding: an AI agent picks up your caregivers’ calls and texts, works your agency’s business rules, and hands your on-call manager the facts to act in Axxess. Ask us before planning around a connection.

Not connected · forwarding works

By the HeyHomeCare team. Today HeyHomeCare is connected to AxisCare; see also where we stand with AlayaCare.

Where Axxess stands
Not connected today. HeyHomeCare doesn’t read from or write to any Axxess module. The after-hours line still answers by forwarding, and your on-call manager gets the facts to act in Axxess. It never gives clinical advice: clinical questions and anything unsafe go to a person at once.
01 / What it does

What HeyHomeCare does for your Axxess agency.

Axxess is built for skilled care — its OASIS-E, PDGM, and hospice CAHPS workflows are among the strongest in the industry. What it doesn’t do is answer the phone when an aide calls off at dawn, or when a family calls about starting care. That call still lands on your on-call manager.

HeyHomeCare is the after-hours line that handles those calls. It isn’t connected to Axxess, so it works by forwarding: the agent answers, your business rules decide each step, and your on-call manager gets the facts to act in Axxess. It is built for home care and never gives clinical advice.

  • Caregiver call-offs, taken down with the facts and passed to your on-call manager
  • Emergencies, always transferred to a person at once
  • New-client inquiries: details captured first, then a live transfer at any hour
  • After hours, HR and payroll questions become a message for the next business day
  • Every call and text on the record, with transcripts, for the morning
02 / Integration tiers

Where Axxess stands: not connected today.

Axxess is a multi-product suite, and HeyHomeCare connects to none of it today. We’re honest about that so you know exactly what you’re getting. What your on-call manager gets instead:

  • Axxess Home CareNot connected. The after-hours line answers by forwarding, and on-call changes the schedule in Axxess.
  • Axxess Home HealthNot connected, and HeyHomeCare has no clinical workflows. Clinical questions go to a person.
  • Call-offsWho called, which visit they said they can’t make, and why — so on-call can find cover in Axxess.
  • Emergencies and new clientsEmergencies are transferred to a person at once; a new-client caller’s details are captured first, then a live transfer.
  • The recordEvery call and text with its transcript, for the morning.
03 / Use cases

Use cases for mixed-service agencies.

Non-medical caregiver call-offs

A personal-care aide calls off at night. The agent takes down who, which visit and why, and your on-call manager hears about it with the facts to find cover in Axxess.

Clinical staff and clinical questions

HeyHomeCare is built for home care and never gives clinical advice. A clinician’s call or a clinical question goes to a person.

Missed clock-ins

Chasing a missed clock-in needs clock-in data from your scheduling system, so it isn’t available on Axxess today. A caregiver who calls about a clock-in problem is still answered, and the message goes to your office.

Patient-side communication

Clients and families calling after hours are answered: a new-client inquiry is transferred live, anything unsafe goes to a person at once, and the agent never gives clinical advice.

04 / Setup

Setting up HeyHomeCare for Axxess agencies.

There is no Axxess connection to set up today. Setup is your business rules and forwarding your line.

  1. Set your business rules
    Choose what happens in each scenario: who hears about a call-off and when, where new-client calls are transferred, and who is told if nobody answers. The defaults are the safe choice.
  2. Forward your after-hours line
    Your agency gets its own HeyHomeCare number. Keep your main number by forwarding after-hours calls to it from your phone system, or port it. Texts come from your HeyHomeCare number.
  3. Choose who hears what
    Pick your on-call manager and the team members who hear about call-offs, emergencies and new clients, and when.
  4. Go live on forwarding
    The agent answers after hours, and your on-call manager gets the facts to act in Axxess. Every call and text is on the record for the morning.
05 / Pricing

What it costs.

HeyHomeCare has a self-serve CRM plan from $500/month for up to 50 active caregivers. Larger agencies, after-hours-only service and scheduling integrations: talk to sales.

For an Axxess agency, the after-hours line works by forwarding — no connection needed to answer the night’s calls.
06 / Security

Security and HIPAA.

Axxess agencies handle clinical PHI, and we treat it that way.

  • HeyHomeCare signs a BAA with your agency
  • Logs pass through PHI redaction
  • Texts to caregivers name clients by initials only
  • Actions are audit-logged
  • Your data is scoped to your agency only
07 / Related

Comparing Axxess to other platforms?

If you’re still deciding whether Axxess is the right backbone, we keep honest, side-by-side comparisons:

FAQ

Frequently asked questions.

Q.01
Does HeyHomeCare work with Axxess?
By forwarding, yes; by a connection, not today. HeyHomeCare isn’t connected to Axxess Home Care or Axxess Home Health. It can still answer your after-hours line, and your on-call manager gets the facts to act in Axxess. Ask us before planning around a connection.
Add the after-hours line

Answer the night’s calls beside Axxess.

HeyHomeCare answers your Axxess agency’s after-hours calls and texts by forwarding, works your business rules, and gives your on-call manager the facts to act in Axxess. Self-serve CRM from $500/month for up to 50 active caregivers. Larger agencies, after-hours-only service and scheduling integrations: talk to sales.

Talk to salesAxxess vs AlayaCare