HeyHomeCare’s AlayaCare connection is built against AlayaCare’s published API, but it has never run on a live account, and it is switched on only once AlayaCare’s partner agreement is in place. Until then, the after-hours line still answers your caregivers’ calls and texts by forwarding — call-offs, emergencies, new-client inquiries, schedule questions — and your on-call manager gets the facts to act in AlayaCare.
AlayaCare is the modern, cloud-native backbone for multi-service agencies — home care, home health, and community care in one platform, with Visit Optimizer building efficient schedules. What no scheduling engine can do is answer the phone when a caregiver calls off at night, or when a family calls about starting care.
HeyHomeCare is the after-hours line that handles those calls. An AI agent answers caregiver calls and texts, your business rules decide every step that matters, and your on-call manager is always behind it.
What the line does today, by forwarding:
Once the AlayaCare connection is on, call-offs are checked against your AlayaCare visits, replacements are offered to eligible caregivers, and missed clock-ins are chased.
HeyHomeCare’s AlayaCare connection is built against AlayaCare’s published API. It has never run on a live account, and AlayaCare’s API terms require a partner agreement before a product like HeyHomeCare uses it for a customer. It is switched on only once that agreement is in place.
Forward your after-hours line to your HeyHomeCare number. The agent answers with a neutral greeting — it never assumes a call is a call-off — and works your business rules: emergencies to a person at once, new clients transferred live, call-offs to on-call with the facts.
Visit Optimizer builds the schedule; HeyHomeCare doesn’t change how. When a caregiver calls off overnight, on-call gets who, which visit and why — and once the connection is on, HeyHomeCare can find the replacement and update the covered visit.
iCarol is the contact-center software AlayaCare acquired. HeyHomeCare is an after-hours line that works your own rules, with your on-call manager behind it. It doesn’t connect to iCarol.
This needs clock-in data from AlayaCare, so it waits for the connection. Once it is on: the caregiver first, with a clock-in link, then a call, then the client — and HeyHomeCare never clocks anyone in.
Until the AlayaCare connection is on, setup is your business rules and forwarding your line. Once AlayaCare’s partner agreement is in place, your AlayaCare API keys are added.
HeyHomeCare has a self-serve CRM plan from $500/month for up to 50 active caregivers. Larger agencies, after-hours-only service and scheduling integrations: talk to sales.
Multi-service agencies handle PHI across care settings, and we treat it that way.
If you’re still deciding whether AlayaCare is the right backbone, we keep honest, side-by-side comparisons:
HeyHomeCare answers your caregivers’ calls and texts after hours by forwarding, works your business rules, and gives your on-call manager the facts to act in AlayaCare. The AlayaCare connection is switched on once AlayaCare’s partner agreement is in place.