These terms govern use of the public HeyHomeCare website and the HeyHomeCare text messaging program. A signed order form, master services agreement, and any applicable BAA govern customer use of the paid service and take precedence if they conflict with this page.
The program. HeyHomeCare text messages are sent by HeyHomeCare on behalf of the home care agencies that use it. They go to:
How you agree. Caregivers sign up on our text message sign-up page or reply YES to the invitation text from their agency’s number. Clients and family members agree through their agency, which records it. Agreeing to texts is never a condition of employment or of receiving care.
What we text about. Caregivers: open shifts and requests to cover a shift; schedule changes, visit reminders and schedule confirmations; clock-in reminders and clock-in links; sign-in codes for the caregiver portal and app; answers to questions you text us about your schedule, availability or a call-off. Clients and family: whether your caregiver has arrived, or is running late; changes to a visit you asked about. Agency staff: call-off alerts, approval requests and new client inquiries for the agency’s on-call manager and office. We never send marketing or promotional texts.
How often. Message frequency varies with your schedule and your agency’s settings. Caregivers aren’t texted at night unless a shift starts soon.
Cost. Message and data rates may apply. HeyHomeCare does not charge you for texts.
To stop. Reply STOP to any text. You’ll get one text confirming it, then no more. These words also work: STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT. To start again, reply START.
For help. Reply HELP to any text, or email hello@heyhomecare.com. For questions about your shifts or visits, contact your agency.
Carriers. Mobile carriers are not liable for delayed or undelivered messages.
Emergencies. Texts are not an emergency service. In an emergency, call 911.
Privacy. How we handle your mobile number is in our Privacy notice. We never share your number or your agreement to texts with anyone for marketing.
You may use this website to learn about HeyHomeCare and contact us. Do not misuse the site, interfere with its operation, attempt unauthorized access, or use its content to violate another person’s rights or applicable law.
The public website does not provide medical advice, emergency dispatch, or patient care. Do not use website forms or sales channels for emergencies or to transmit protected health information.
Product comparisons, regulatory resources, pricing references, and other educational content are provided for general information and may change. Verify operational, legal, clinical, and vendor-specific decisions with the appropriate authoritative source.
HeyHomeCare and its licensors retain rights in the site, software, branding, and original content. Third-party names and trademarks belong to their respective owners and are used for identification and comparison.
The site is provided on an as-available basis. We may update the site and these terms as the product or legal requirements change. Questions can be sent to hello@heyhomecare.com.