HeyHomeCare for PointClickCare operators: the home care after-hours line, by forwarding.

PointClickCare runs the clinical and operational backbone of more than 26,000 post-acute care providers. What it doesn’t do is answer a home care line at night when a caregiver calls off, or when a family calls about starting care.

HeyHomeCare is the after-hours line for home care. It isn’t connected to PointClickCare, so it works by forwarding: the agent answers, your business rules decide each step, and your on-call manager gets the facts to act in PointClickCare. It isn’t built for skilled nursing or senior living.

• Caregiver call-offs, taken down with the facts and passed to your on-call manager
• Emergencies, always transferred to a person at once
• New-client inquiries: details captured first, then a live transfer at any hour
• After hours, HR and payroll questions become a message for the next business day
• Every call and text on the record, with transcripts, for the morning

HeyHomeCare doesn’t read from or write to PointClickCare today. For a home care line, here’s what your on-call manager gets instead:

• Call-offsWho called, which visit they said they can’t make, and why — so on-call can find cover in PointClickCare.
• EmergenciesA live transfer to a person at once. If nobody answers, the people you chose are told.
• New-client inquiriesThe caller’s details, captured first in case the call drops, then a live transfer — or a message, if your business rules say so.
• The recordEvery call and text with its transcript, for the morning.
• What a connection would needAn agreement with PointClickCare and API access covering visits, clock-in state and caregiver phone numbers. Nothing is connected today — ask us before planning around it.

There is no PointClickCare connection to set up today. For a home care line, setup is your business rules and forwarding your line.

1. Set your business rules
   Choose what happens in each scenario: who hears about a call-off and when, where new-client calls are transferred, and who is told if nobody answers. The defaults are the safe choice.
2. Forward your after-hours line
   Your agency gets its own HeyHomeCare number. Keep your main number by forwarding after-hours calls to it from your phone system, or port it. Texts come from your HeyHomeCare number.
3. Choose who hears what
   Pick your on-call manager and the team members who hear about call-offs, emergencies and new clients, and when.
4. Go live on forwarding
   The agent answers after hours, and your on-call manager gets the facts to act in PointClickCare. Every call and text is on the record for the morning.

HeyHomeCare has a self-serve CRM plan from $500/month for up to 50 active caregivers. Larger agencies, after-hours-only service and scheduling integrations: talk to sales.

Post-acute operators handle clinical PHI at scale, and we treat it that way.

• HeyHomeCare signs a BAA with your agency
• Logs pass through PHI redaction
• Texts to caregivers name clients by initials only
• Actions are audit-logged
• Your data is scoped to your agency only

If you’re weighing PointClickCare against the other post-acute giant, or sizing up a dedicated home care platform alongside PCC:

• PointClickCare vs WellSky — the two giants of post-acute software.
• HeyHomeCare for WellSky — where the WellSky connection stands.