HeyHomeCare for WellSky: AI voice & SMS for WellSky Personal Care agencies.

Most vendors blur the line between “works with” and “is connected to.” We won’t. HeyHomeCare is not connected to WellSky today. The WellSky Personal Care connection is being built next, and it needs API access your agency buys from WellSky.

We lead with that because honest integration claims are the only kind worth making — and because the after-hours line is useful today by forwarding. Here’s exactly what works now and what the connection will add.

• Today — forwardingThe after-hours line answers your calls and texts, and your on-call manager gets the facts to act in WellSky. Nothing reads from or writes to WellSky yet.
• Coming — readsOnce your agency has WellSky API access: caregivers, clients and shifts, read from WellSky at the moment of the call. WellSky’s API terms forbid keeping a copy, and shifts are read one caregiver or one client at a time.
• Coming — covered shiftsWellSky’s API can’t reassign, create or cancel a shift. So a covered shift becomes a shift note in WellSky plus a text to on-call saying what to change, and HeyHomeCare’s record shows who covered.
• Needs WellSky’s permissionMissed clock-in, missed clock-out and shift-ending reminders watch tonight’s shifts, which WellSky’s terms limit. We’ll confirm what WellSky allows before you plan around them.

WellSky Personal Care (the platform many agencies still call ClearCare) runs your scheduling and back office. What it doesn’t do is answer the phone when a caregiver calls off overnight, or when a family calls about starting care. HeyHomeCare is the after-hours line that handles those calls — beside WellSky, and today by forwarding.

• After-hours caregiver call-offs, passed to your on-call manager with the facts
• Emergencies, always transferred to a person at once
• New-client inquiries: details captured first, then a live transfer at any hour
• After hours, HR and payroll questions become a message for the next business day
• Every call and text on the record, with transcripts, for the morning

HeyHomeCare is built for home care. WellSky Home Health and Hospice aren’t part of the connection being built.

The WellSky Personal Care connection is being built next. It needs API access your agency buys from WellSky, which takes weeks. What it will add:

• Caregivers, clients and shifts read from WellSky at the moment of the call
• Call-offs checked against the shift, and the shift offered to eligible caregivers by text
• A covered shift written as a shift note, plus a text to on-call saying what to change in WellSky

We don’t publish dates we can’t keep. Ask us before planning around the connection, and we’ll tell you where it stands.

Today, setup is your business rules and forwarding your line. When the WellSky connection ships, your agency adds the API access it buys from WellSky.

1. Set your business rules
   Choose what happens in each scenario: who hears about a call-off and when, where new-client calls are transferred, and who is told if nobody answers. The defaults are the safe choice.
2. Forward your after-hours line
   Your agency gets its own HeyHomeCare number. Keep your main number by forwarding after-hours calls to it from your phone system, or port it. Texts come from your HeyHomeCare number.
3. Go live on forwarding
   The agent answers after hours, and your on-call manager gets the facts to act in WellSky. Every call and text is on the record for the morning.
4. Add WellSky API access, when it’s ready
   WellSky sells API access to the agency, and it takes weeks. Once you have it and the connection ships, HeyHomeCare reads WellSky with it; credentials are encrypted at rest with AES-256-GCM and never logged.

HeyHomeCare has a self-serve CRM plan from $500/month for up to 50 active caregivers. Larger agencies, after-hours-only service and scheduling integrations: talk to sales.

WellSky agencies handle client and caregiver PHI, and we treat it that way.

• HeyHomeCare signs a BAA with your agency
• Integration credentials are encrypted at rest with AES-256-GCM and never logged
• Logs pass through PHI redaction
• Texts to caregivers name clients by initials only
• Actions are audit-logged, and your data is scoped to your agency only

Many WellSky and ex-ClearCare agencies are re-evaluating their stack. We keep honest, side-by-side comparisons:

• AxisCare vs WellSky — which wins in 2026?
• AxisCare vs ClearCare — should you switch from WellSky Personal Care?
• AlayaCare vs WellSky — modern cloud or enterprise incumbent?
• PointClickCare vs WellSky — the two giants of post-acute software.