AxisCare vs ClearCare: should you switch from WellSky Personal Care?

ClearCare was a standalone non-medical home care platform founded in 2011. In 2019, WellSky acquired ClearCare and rebranded the product as WellSky Personal Care. The platform continues under WellSky ownership.

Throughout this page we’ll use both names — “ClearCare” when we’re referring to the historical context or the brand many agency owners still use; “WellSky Personal Care” when we’re referring to the current product. They are the same underlying platform.

Frustrations that often come up among ex-ClearCare agencies considering AxisCare in 2026:

• Pace of product updates has slowed compared to the pre-WellSky ClearCare era, in their perception. Engineering attention is shared with home health, hospice, rehab, and other WellSky modules.
• Monthly cost has crept up over the years post-acquisition through renewals and module add-ons. The cost gap to AxisCare has widened, not narrowed.
• The product feels less focused on non-medical home care as the WellSky portfolio has expanded. UI and workflow priorities now reflect a broader post-acute roadmap, not non-medical-specifically.

Not every agency should switch. The most legitimate reasons to stay:

• You run multiple WellSky modules already (Personal Care + Home Health, for example). The single-vendor consolidation outweighs the cost gap to a dedicated non-medical platform.
• Your team is fully trained and productive on WellSky Personal Care. Migration costs aren’t just license fees — they’re 60–90 days of operational disruption. Only switch if there’s clear upside.
• You’re in a complex multi-state Medicaid setup where WellSky’s broader compliance footprint is doing meaningful work.
• You can add an after-hours line without switching. HeyHomeCare’s WellSky connection is coming (your agency buys WellSky API access); until then the line answers by forwarding your calls, so covering nights and weekends doesn’t require a new platform.

AxisCare uses per-active-caregiver pricing. A 50-caregiver non-medical agency typically lands at $300–600/month. Published tiered ranges; scales predictably with headcount.

WellSky Personal Care uses enterprise per-license pricing with negotiated contracts. A comparable 50-caregiver agency typically lands at $500–1,500/month. Most agencies report cost increases over successive renewal cycles.

Most agencies plan 60–90 days end to end. Phase the work: caregiver and client data export from WellSky first, AxisCare configuration and EVV state-aggregator setup second, billing reconfiguration third, parallel run for 2–4 weeks last.

The biggest risk is the billing cutover — pick a soft point in your billing cycle to switch. For agencies on Medicaid EVV, coordinate the cutover with your state aggregator to avoid gaps in EVV submission. AxisCare’s implementation team handles this for most state programs.

If you’re on ClearCare / WellSky Personal Care and the frustration is real — slower updates, cost creep, less non-medical focus — AxisCare is the most common destination for non-medical agencies. The product cadence and pricing are the advantages; weigh them against a 60–90 day migration before you commit.

If you run multiple WellSky modules, your team is productive on the platform, or the switching cost outweighs the price gap, staying is often the better call. Switching has operational cost that exceeds its benefits in these scenarios. Either way, HeyHomeCare’s after-hours line can answer by forwarding today, with the WellSky connection coming.

For the full current-name comparison, see AxisCare vs WellSky Personal Care.