HeyHomeCare for AxisCare: the AI voice & SMS line, connected through AxisCare’s API.

AxisCare runs your scheduling, EVV, and back office. What it doesn’t do is answer the phone at 6 AM when a caregiver calls off, or chase the aide whose clock-in never came through. That work still lands on your on-call manager — or on a traditional answering service that takes a message and solves nothing.

HeyHomeCare is the after-hours line that handles it. An AI agent answers caregiver calls and texts, your business rules decide every step that matters, and your on-call manager is always behind it and hears what matters. Everything lands on the record your office reads in the morning.

What it handles for AxisCare agencies:

• Call-offs: checked against your AxisCare schedule, then on-call approves the outreach (or it starts right away, if your business rules say so)
• Replacement coverage, offered by text only to eligible caregivers, in waves
• Missed clock-ins: the caregiver first, with a clock-in link — it never clocks anyone in or out
• Running late, missed clock-outs and shift-ending reminders, as your business rules set them
• New-client inquiries, transferred live at any hour, with an optional AxisCare lead
• Emergencies, always transferred to a person at once
• Caregiver schedule questions, answered only about visits that caregiver is assigned to

HeyHomeCare connects through AxisCare’s API with a token your AxisCare admin creates. It keeps its own copy of your AxisCare schedule, with visits and clients refreshed every 15 minutes, so when a caregiver calls, HeyHomeCare already knows who they are, which visit they mean and who else could cover — without waiting on AxisCare mid-call.

What HeyHomeCare reads from AxisCare, and the only three things it writes:

• Reads · caregiversNames and phone numbers from your AxisCare roster, so the agent recognizes callers and knows who could cover.
• Reads · visits and clock-insToday’s and upcoming visits, who is assigned, and whether the caregiver has clocked in — to check a call-off against the schedule and to chase a missed clock-in.
• Reads · clientsEach client’s preferred caregiver and responsible parties (family contacts). AxisCare’s API has no blocked-caregiver list, so blocked caregivers are set on HeyHomeCare’s client page and read from AxisCare client notes: clear ones are applied, unclear ones wait for your review.
• Writes · the covered visitWhen the switch is on and a replacement is confirmed, the visit is reassigned to them in AxisCare — or created, when the office entered the call-off by hand.
• Writes · call logs and leadsEach behind its own switch: what happened on a call, as an AxisCare call log, and a new-client inquiry, as an AxisCare lead with the caller and the call summary.
• Never writtenVisit notes, clock-ins and clock-outs, care notes and time off. AxisCare has no EVV write, and HeyHomeCare never acts as the caregiver.

Scheduling connections require sales setup, authorized vendor access and validation before calls are forwarded. Nobody on your side writes code.

1. Review access with sales and your account manager
   Ask your AxisCare account manager about authorized API access. Our team confirms the connection scope and sales agreement, then validates your agency’s connection before activation.
2. Create an AxisCare API token
   Your AxisCare admin creates a token under Admin → API Tokens (AxisCare Support turns that page on if it’s missing), with read access to caregivers, clients and visits, and write access to visits, call logs and leads for the write-back switches. Set a long expiry. HeyHomeCare checks what the token can reach and shows you; the token is encrypted at rest with AES-256-GCM and never logged.
3. Set your business rules
   Choose what happens in each scenario: ask on-call first or start outreach right away, who hears about what and when, and which of the three write-back switches are on. The defaults are the safe choice.
4. Forward your after-hours line
   Your agency gets its own HeyHomeCare number. Keep your main number by forwarding after-hours calls to it from your phone system, or port it. Texts come from your HeyHomeCare number, which caregivers can save.
5. Go live
   Turn it on when you’re ready. Every call-off, missed clock-in and inquiry is on the record from the first night, with every text, call, reply and outcome, so your office can see what happened each morning.

HeyHomeCare has a self-serve CRM plan from $500/month for up to 50 active caregivers. Larger agencies, after-hours-only service and scheduling integrations: talk to sales.

There are two ways to buy it. Keep your system, add the after-hours line: AxisCare stays your system of record and HeyHomeCare answers after hours. Run your agency on HeyHomeCare: scheduling, EVV, billing and payroll in HeyHomeCare, with an importer that checks your AxisCare data, runs both side by side and switches on the day you choose.

Unlike an answering service, it works your business rules instead of only taking a message. See the after-hours plans.

HeyHomeCare handles caregiver and client PHI, and we treat it that way.

• HeyHomeCare signs a BAA with your agency
• Your AxisCare token is encrypted at rest with AES-256-GCM and never logged
• Logs pass through PHI redaction
• Texts to caregivers name clients by initials only, and a caregiver only hears about visits they are assigned to
• Actions are audit-logged, and your AxisCare data is scoped to your agency only

We keep honest, side-by-side comparisons of the platforms AxisCare agencies evaluate. If you’re still deciding:

• AxisCare vs AlayaCare — which fits your agency?
• Axxess vs AxisCare — clinical power or non-medical focus?
• HHAeXchange vs AxisCare — Medicaid leader or private-pay leader?
• AxisCare vs ClearCare — should you switch from WellSky Personal Care?