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Plans · After hoursPublished September 20266-minute read

After-hours home care agency plans

After-hours home care agency plans from HeyHomeCare come in three shapes: Single office, Multi-office, and Enterprise for after-hours solution providers. Every plan includes the AI agent on your after-hours calls and texts, your own Playbook and the morning record. Pricing depends on agency size and hours covered, so we quote it on a short call.

By the HeyHomeCare team. For what the product does in each scenario, see after-hours home care agency software.

How to pick
Pick by how you’re organized. One office: Single office. More than one office on one scheduling account: Multi-office. An answering service or on-call company covering many agencies: Enterprise for after-hours solution providers. Every plan runs on your own Playbook, with a person always behind it.
01 / The plans

Three plans, one line.

For one office

Single office

For an agency with one office that needs its nights and weekends covered.

  • The AI agent on your after-hours calls and texts
  • Your Playbook for every scenario: call-offs, running late, missed clock-ins, no gap in coverage, new clients, emergencies and caregiver questions
  • Weekly availability requests and Friday weekend confirmations
  • Today, Records, Activity and Reports for the morning
  • An AxisCare or WellSky connection
  • Your own number, forwarded or ported
Talk to us
For several offices

Multi-office

For an agency with more than one office on one scheduling account.

  • Everything in Single office
  • All your offices in one workspace, under one Playbook
  • An on-call bench for each office
  • Same-office caregivers asked first when a shift needs covering
  • The office named on every alert
Talk to us
For answering services and on-call companies

Enterprise for after-hours solution providers

For after-hours solution providers that cover many home care agencies and want the AI to take the first call.

  • A separate workspace for every agency you cover: its own number, Playbook and records
  • The AI takes the first call for every agency
  • Your operators as the on-call floor, taking transfers and approvals
  • Your team added to each agency’s workspace
  • A single console across all your agencies: coming for partners
  • Support for your security review
Talk to us
02 / In every plan

Included in every plan.

  • The AI agent answers calls and texts; it talks, collects and clarifies.
  • Your Playbook decides, with safe defaults: a call-off asks the on-call manager first unless you choose otherwise.
  • Emergencies always go to a person, and the agent never gives clinical advice.
  • New-client inquiries are captured and transferred live, at any hour.
  • Missed clock-ins reach the caregiver first, and everything reverses if they made it after all.
  • A 24-hour or back-to-back shift that loses its caregiver escalates at once, and the caregiver already with the client is asked to stay.
  • An official record of every event, with CSV export.
  • A BAA before any client information flows.
  • Your number stays yours.

Details for each scenario are on the software page.

03 / Pricing

How pricing works.

We don’t publish prices. Pricing depends on agency size and the hours you want covered: weeknights, weekends, or both. Tell us about your agency and your after-hours calls, and we’ll quote the plan that fits.

What we can say: HeyHomeCare is software, not staffed answering time, so it is likely to cost less than staffing the same hours with people. How the other options compare is on the 10 best after-hours home care solutions.

04 / Getting started

From first call to live.

  1. Talk to us
    Tell us how you cover nights and weekends today, which scheduling system you use and which phone system you have.
  2. Connect your scheduling system
    On AxisCare, an admin creates an API token. WellSky connections wait on WellSky-issued credentials, which take a few weeks.
  3. Write your Playbook
    Choose the decision for each scenario, the timed steps and who is told. Safe defaults are filled in for you.
  4. Test it on your own rules
    Try calls and texts on the test bench before any caregiver hears from it.
  5. Forward your line
    Forward your number after hours on your phone system, or port it in, and go live.
05 / Keep reading

The rest of the after-hours set.

The category

After-hours home care solutions

What has to be covered from 5 pm to 8 am and on weekends, the four kinds of solution, and how to choose between them.

The software

After-hours home care agency software

What after-hours software has to do: your Playbook decides, call-offs get covered, clock-ins get chased, and the morning has a record.

The comparison

The 10 best after-hours home care solutions

Ten real answering services, nurse triage lines and on-call teams compared, plus the one option that isn’t a call center.

For partners

For after-hours solution providers

Answering services and on-call companies: run HeyHomeCare for the agencies you cover. The AI takes the first call.

Related pages

FAQ

Frequently asked questions.

Q.01
How much does HeyHomeCare cost?
Pricing depends on agency size and hours covered, so we quote it instead of publishing a price list. Talk to us: tell us your agency size, your offices and the hours you need covered, and we will recommend a plan and quote it.
Get a quote

A plan for your hours.

Tell us your agency size and the hours you need covered, and we'll recommend a plan and quote it.

Talk to usFor after-hours providers