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CRM and after-hours optionsUpdated October 20263-minute read

Start your CRM. Grow with care.

Native home care CRM with agent capabilities, from $500/month for up to 50 active caregivers. Start online; speak with our team for a larger agency, after-hours-only service or a scheduling connection.

Choose your setup
Start with HeyHomeCare as your agency’s own CRM, or talk to sales about supporting the system you already use.
01 / The offer

Price and scope

Monthly pricing · USD

Start your CRM for $500/month.

Native home care CRM and agent capabilities for up to 50 active caregivers. Manage your agency online, and choose whether AI handles calls and texts under your business rules.

Start online

Scheduling, client and caregiver records, forms, caregiver and family tools, billing, invoicing, payroll exports and reports. Agent capabilities are included; your agency controls activation and approvals.

Start your CRM

Talk to sales

More than 50 active caregivers, after-hours-only service, or a connection to your current scheduling system. We will review your agency, usage needs and supported workflows.

Talk to sales

Keeping your current CRM?

Ask your account manager about API access, then talk with us about the connection. Available records and actions depend on vendor approval and your agency access. Creating an account does not activate an integration.

The limit counts active caregivers on your agency roster, including caregivers who have no scheduled visits this month. Applicants and archived caregivers do not count. The $500 offer is for native CRM; larger agencies and separate on-call or integration arrangements require a sales agreement.

Includes 3,000 AI call minutes per month. SMS is quoted separately. Talk to sales for additional call usage; confirm the agreed terms before activating the agent.

02 / Your setup

Choose where your schedule lives

Start online

Run your agency on HeyHomeCare

Start your native home care CRM online from $500/month for up to 50 active caregivers. Scheduling, client records, forms, billing and agent capabilities with 3,000 AI call minutes per month are included. SMS is quoted separately. Turn on AI under your own business rules; the CRM also works with AI off.

  • Scheduling: recurring schedules, the week, day and month board, open shifts, copy week and undo
  • EVV: GPS clock-in in the caregiver app, clock-in by phone, and a review queue for visits outside your rules
  • The caregiver app in English and Spanish: visits, tasks, notes, mileage, pay statements and documents to sign
  • Client management, care plans, medications, hospital stays, and a family page with schedules, messages, and online pay
  • Forms for assessments, incident reports, service agreements, and visit checklists
  • Billing: invoices from completed visits, split payers and long-term-care insurance, bank or card autopay, payment reminders, QuickBooks Online
  • Payroll: overtime rules by state, a register you approve, and export files for ADP, Paychex, Viventium and Gusto
  • Reports by office, a report builder and CSV exports of all your data
Start your CRM
Talk to sales

Keep your system, add the after-hours line

Talk to sales about after-hours-only service or connecting your scheduling system. Ask your current CRM account manager about API access. Supported actions depend on vendor approval, your agency access and a validated connection.

  • The AI answers after hours: call-offs and replacement coverage, late and missed clock-ins, new-client inquiries, caregiver questions
  • Emergencies always go to a person; the AI never gives clinical advice
  • Your business rules decide each step, and your on-call manager is always behind it
  • AxisCare connection options are reviewed with sales: confirm API access, records and supported write-back actions before relying on them

Coming: WellSky Personal Care (your agency buys API access from WellSky; WellSky’s API can’t reassign a shift, so a covered shift becomes a note and a text to on-call) · AlayaCare (built; switched on once AlayaCare’s partner agreement is in place)

Talk to sales

Self-serve CRM starts at $500/month for up to 50 active caregivers, with agent capabilities and 3,000 AI call minutes per month. SMS is quoted separately. Larger agencies, additional call usage, after-hours-only service and integrations: talk to sales.

03 / Before activation

Set the rules before forwarding calls

Confirm your roster and schedules, on-call contacts, permissions and business rules. Test an ordinary call, a call-off, an unanswered transfer and a failed schedule update with your team. People remain responsible for care and unresolved decisions.

Agent capabilities are included in the CRM offer and remain optional to configure. Creating an account does not forward your calls or authorize a vendor connection.

Take the product tour to see fictional examples and download the overview.

FAQ

Frequently asked questions.

Q.01
How much does HeyHomeCare cost?
Native CRM with agent capabilities starts at $500/month for up to 50 active caregivers. Larger agencies, after-hours-only service and external scheduling integrations talk to sales.
Self-serve CRM

Your working day, in one place.

Create your account to get started. Sales is optional for the starter CRM and available for larger agencies, on-call-only service and integrations.

Start your CRMTalk to sales