This notice explains the information HeyHomeCare handles, why we handle it, and the choices available to customers, caregivers, and website visitors. Customer agreements and BAAs control where they provide more specific terms.
We may process account and contact details, agency configuration, caregiver and scheduling data supplied by customers, call and message records, support communications, billing records, and standard website or device telemetry.
Customers control the workforce and care-operation data they submit. HeyHomeCare processes that data to provide the contracted service.
We use information to authenticate users, operate voice and SMS workflows, integrate with agency systems, provide support, secure and improve the service, meet contractual obligations, and comply with applicable law.
When you agree to texts, we keep your mobile number, when and how you agreed (the sign-up page or your YES reply), and the texts sent and received. We use your number only to send the texts described in our text messaging terms on behalf of your agency, to answer your replies, and to honor STOP, HELP and START.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share your number only with the service providers that deliver the texts for us, such as our messaging carrier, and only to deliver them.
Reply STOP to any text to stop them, or email hello@heyhomecare.com. Clients and family members can also ask their agency to change it.
We use contracted infrastructure, communications, analytics, billing, and integration providers where necessary to deliver the service. Vendors that may handle protected health information must complete the required contractual and security review before production PHI is allowed to flow. None of these disclosures include text messaging opt-in data or consent, which we never share with third parties.
Our first-party website measurement uses hhc_vid (a browser identifier, up to one year) and hhc_sid (a visit identifier, 30 minutes). We also use Google Analytics on public marketing pages.
If you choose “Allow ad cookies,” the Meta Pixel measures public website visits and successful demo requests and helps personalize and measure our Facebook and Instagram advertising. Meta receives browser and device information, your IP address, advertising cookie identifiers, and the public page URL. We do not send sales-form answers, phone numbers, email addresses, or care records to Meta. Automatic form matching is disabled. The pixel does not run on the agency dashboard, caregiver app, family links, payment pages, or text-message opt-in page.
You can decline or withdraw permission using “Ad privacy choices” on our public website. We honor Global Privacy Control and Do Not Track for the Meta Pixel. Your selection is stored in this browser as hhc_meta_consent. See Meta’s privacy policy for how Meta uses information.
Retention follows customer agreements, operational requirements, and applicable law. We use access controls, encryption, audit logging, credential protection, and PHI-aware logging practices designed for healthcare-regulated workflows. See our security overview.
Account administrators can request access, correction, export, or deletion consistent with the customer agreement and applicable law. Caregivers and other individuals should normally contact the agency that controls their information. Privacy questions can be sent to hello@heyhomecare.com.