HeyHomeCare for HHAeXchange agencies: the after-hours line, by forwarding.

HHAeXchange is the EVV and Medicaid backbone for thousands of agencies — in many states, it’s the de facto EVV aggregator. What it doesn’t do is answer the phone when a caregiver calls off at night, or when a family calls about starting care.

HeyHomeCare is the after-hours line that handles those calls. It isn’t connected to HHAeXchange, so it works by forwarding: the agent answers, your business rules decide each step, and your on-call manager gets the facts to act in HHAeXchange.

• Caregiver call-offs, taken down with the facts and passed to your on-call manager
• Emergencies, always transferred to a person at once
• New-client inquiries: details captured first, then a live transfer at any hour
• After hours, HR and payroll questions become a message for the next business day
• Every call and text on the record, with transcripts, for the morning

HeyHomeCare doesn’t read from or write to HHAeXchange today. Here’s the important boundary: HeyHomeCare doesn’t read or submit EVV records, and it never clocks anyone in. That stays with HHAeXchange and your state’s aggregator. What your on-call manager gets instead:

• Call-offsWho called, which visit they said they can’t make, and why — so on-call can find cover in HHAeXchange.
• EmergenciesA live transfer to a person at once. If nobody answers, the people you chose are told.
• New-client inquiriesThe caller’s details, captured first in case the call drops, then a live transfer — or a message, if your business rules say so.
• The recordEvery call and text with its transcript, for the morning and for disputes.
• What a connection would needAn agreement with HHAeXchange and API access covering visits, clock-in state and caregiver phone numbers. Nothing is connected today — ask us before planning around it.

There is no HHAeXchange connection to set up today. Setup is your business rules and forwarding your line.

1. Set your business rules
   Choose what happens in each scenario: who hears about a call-off and when, where new-client calls are transferred, and who is told if nobody answers. The defaults are the safe choice.
2. Forward your after-hours line
   Your agency gets its own HeyHomeCare number. Keep your main number by forwarding after-hours calls to it from your phone system, or port it. Texts come from your HeyHomeCare number.
3. Choose who hears what
   Pick your on-call manager and the team members who hear about call-offs, emergencies and new clients, and when.
4. Go live on forwarding
   The agent answers after hours, and your on-call manager gets the facts to act in HHAeXchange. Every call and text is on the record for the morning.

HeyHomeCare has a self-serve CRM plan from $500/month for up to 50 active caregivers. Larger agencies, after-hours-only service and scheduling integrations: talk to sales.

Medicaid home care is PHI-heavy and audited, and we treat it that way.

• HeyHomeCare signs a BAA with your agency
• Logs pass through PHI redaction
• Texts to caregivers name clients by initials only
• Actions are audit-logged
• Your data is scoped to your agency only

If you run a mixed payer book or are weighing HHAeXchange against a multi-service platform, we keep honest, side-by-side comparisons:

• HHAeXchange vs AxisCare — Medicaid leader or private-pay leader?
• HHAeXchange vs AlayaCare — Medicaid EVV depth or multi-service breadth?
• HHAeXchange vs AlayaCare — multi-service cloud or Medicaid leader?