Caregiver first
Reach the caregiver before contacting the client or family. A reminder and clock-in link can resolve a missing punch without creating an unnecessary coverage incident.
Missed clock-in follow-ups
Check with the caregiver. Then follow the facts.
Respond to a missed clock-in without assuming care was missed. Start with the caregiver, gather an explanation and follow the agency’s configured sequence for the client, family and on-call team.
See it in a demoOptional AI · Your business rules and approvalsheyhomecareOptional agentic workflow
CaregiverDevon P.Caregiver follow-up
Missed clock-in follow-upsA clock-in needs checking
- 1Scheduled visitAttendance not recorded
- 2First contactCaregiver
- 3Caregiver responseAwaiting explanation
- 4Family / on-callAccording to saved rule
A missing punch does not prove a missed visit.
Inside the workflow
The details that make the difference.
Connected to the people, visits and records your office already works with.
Act on the answer
Use the saved follow-ups for the caregiver’s response. When the situation needs a person or replacement coverage, bring the relevant facts into the next step.
Correct the record
If the caregiver made it after all, stop the related chase and reverse eligible follow-ups. The office handles any confirmed replacement that needs to be sorted out.
How it comes together
A clear next step. At every stage.
- 1
Notice the exception
Compare the scheduled visit with current attendance data.
- 2
Ask the caregiver
Request confirmation and provide the appropriate clock link.
- 3
Follow up appropriately
Resolve the missing punch or escalate under the agency’s rules.
Built around your agency
See your workflow, connected.
Walk through missed clock-in follow-ups with our team. We’ll show how it fits your agency’s people, process and business rules.