Confirm the facts
Establish that the caregiver is actually calling off and identify the visit involved. Gather the details before creating a coverage incident or contacting the team.
Call-off coverage
A call-off comes in. The right next step follows.
Collect a caregiver’s call-off and start the coverage process your agency has chosen. Keep eligibility, client preferences and on-call approvals connected from the first conversation to the final record.
See it in a demoOptional AI · Your business rules and approvalsheyhomecareOptional agentic workflow
CaregiverJasmine R.Caregiver follow-up
Call-off coverageAfter-hours coverage
- 1Call-offConfirmed
- 2On-call approvalRequested
- 3Eligible caregiversReview matches
- 4OutreachWaiting for approval
This example uses the ask-on-call-first rule.
Inside the workflow
The details that make the difference.
Connected to the people, visits and records your office already works with.
Follow your coverage approach
Ask on-call first, start allowed outreach or leave handling to the office according to the saved rule. Eligible caregivers are considered with client preferences and work limits.
Keep the team informed
Track outreach, responses and approvals on the official record. The office can see what happened overnight and what still needs a person.
How it comes together
A clear next step. At every stage.
- 1
Confirm the call-off
Identify the caregiver, visit and confirmed request.
- 2
Get the required approval
Follow the agency’s saved coverage decision.
- 3
Work the coverage
Offer the shift to eligible caregivers and record the outcome.
Built around your agency
See your workflow, connected.
Walk through call-off coverage with our team. We’ll show how it fits your agency’s people, process and business rules.